What this website collects.

Short version: a contact form, an AI chat assistant for general questions, a light-or-dark preference, and a Google map. No analytics, no advertising trackers, and nothing sold to anybody. Please do not put health details in the form or the chat. The longer version is below, and it is written to be read and not endured.

Last updated November 10, 2026

What we collect, and only when you send it

Nothing on this site is collected in the background. The only information that reaches us is what you type into a request form or into the chat assistant (seeOur AI chat assistant) and send. The request form asks for:

• Your name and a phone number — required, because a call back is the whole point of the form.
• An email address — also required.
• What it is about and the best time to reach you — chosen from a short list.
• Which page you sent it from, so whoever calls you back knows what you were reading.

We ask you not to send medical details through the form, and the form says so where you can see it. That is deliberate. A website form is the wrong place for your symptoms or your history — we will ask what we need on the call, where the conversation is private and a person can ask a follow-up question.

Where it goes

A submitted form is received through Google Forms, part of the Google Workspace account our practice uses, and stored there in a restricted-access response sheet that only the front-office team members who return calls can open. It is sent directly from your browser to Google over an encrypted connection; the site itself does not keep a copy. The site is hosted on Cloudflare Pages, which keeps standard server logs of requests, as every web host does.

Requests are kept in that response sheet only as long as needed to return your call and keep a record that we did. There is no marketing list and no newsletter — the form exists to start a phone call and not to build an audience.

Our AI chat assistant

This site has an AI-powered chat assistant that answers general questions about the practice, such as hours, location, services and insurance basics. It is automated software, not a person. Its replies are generated by a computer program and may be inaccurate, incomplete or out of date, so please confirm anything important by calling (469) 262-2111.

What the chat is for, and what it is not for

• General information only. It is not medical or dental advice, it does not diagnose anything, and it does not replace talking to one of our dentists.
• Not for emergencies. For severe pain, swelling, bleeding, trouble breathing or an injury, call us or call 911. Do not wait for a chat reply.
• Not a secure channel. It is not designed to receive health information, and it cannot book, change or cancel appointments, request your records or take instructions about your care. For any of that, call us or use the appointment request form.

What happens when you use it

• Your messages are processed automatically. The messages you type, with recent messages from the same conversation and a randomly generated session identifier, are sent to our chat service, which runs on Cloudflare infrastructure, so that an automated system can write a reply. To produce it, that service passes your messages to an AI model provider. The session identifier is a random code, not your name, phone number or any account.
• Your conversation is saved on your own device. So the chat can continue as you move between pages, it is kept in your browser's local storage for up to 24 hours. It stays on your device, and you can remove it any time by clearing this site's data in your browser settings.
• Ratings and the "Call Us" button. If you rate a reply or press "Call Us", we receive that feedback or click event. We do not receive your name or phone number from this action.
• Some messages are reviewed by our team. The assistant has built-in checks. If a message is flagged, for example because it appears to contain personal or health information or looks unsafe or abusive, a copy may be sent to us so we can review it and improve the assistant.
• Your IP address and browser details reach our hosting provider when the chat loads or sends a message, as with any other part of the site.

What we do with chat information

We use it to answer your questions, to operate, secure and improve the assistant, and to follow up on inquiries you ask us to follow up on. We do not sell chat information, use it for advertising or marketing, or share it with advertisers.The chat does not add anything to a patient record, and using it does not make you a patient.

If health information ends up in the chat anyway: sometimes people type more than they meant to. If a message contains health information, we limit who can see it, use it only to review and improve the assistant, and handle it under our HIPAA privacy practices. If you typed something you did not mean to share, email frontoffice@whitelotusdental.com or call (469) 262-2111 and we will delete any copy we hold. We cannot see or remove the copy saved in your own browser, but you can clear it in your browser settings.

The chat is meant for adults such as parents and guardians. Please do not let a child under 13 use it or enter a child's name or details.

What this site does not do

This list is deliberately specific, because a general promise is easy to make and hard to verify. As of the date above, this website carries:

• No analytics. No Google Analytics, no tag manager, no alternative analytics package — page-level reading habits are not tracked at all.
• No advertising pixels. Nothing from Meta, Google Ads or any other network is on these pages, and you are not added to a remarketing audience by visiting.
• No session recording or heatmaps. Session replays and visit recordings are not used here.
• No dynamic phone numbers. The number you see is our number, on every page, for every visitor. It is not swapped based on where you came from, and calls to it are not routed through a marketing company.
• No sale or sharing of your information for anyone else's marketing, ever, for any price.
• No chat data used for advertising. The AI chat assistant exists to answer questions and to be improved. Its conversations are never used for marketing or shared with advertisers. There are no other chat widgets or third-party pop-ups.

If any of that changes — and running ads may one day mean adding a conversion tag — this page changes on the same day, and it will say what was added and when.

Cookies, and the one thing we store

This site sets no cookies of its own. It stores two things in your browser's local storage. The first is whether you chose the light or the dark version of the site, so it can remember next time. It does not leave your device and it tells us nothing. The second is your chat conversation, if you use the chat assistant, kept for up to 24 hours so it can continue between pages; it contains whatever you typed, and you can clear it any time in your browser settings.

The map is Google's. The directions map on our Visit section is a Google Maps embed, and loading it means your browser contacts Google, which may set its own cookies under its own policy. That is the one third-party element on the site, and it is there because a map that does not work is worse than no map.

Text messages

We use your mobile number for text messages only if you have agreed to receive them, and only for things like appointment confirmations and reminders, scheduling follow-up and office notices. The types of messages, how to stop them (text STOP) and how to get help (text HELP) are in the SMS Terms of Service.

We do not share your mobile number, or your text-message opt-in and consent, with third parties or affiliates for marketing or promotional purposes. Companies that only deliver our messages for us may handle your number in order to do that.

Links that leave this site

Our booking link goes to Zocdoc, and we link to our listings and profiles on Google, Yelp, Facebook, Instagram, LinkedIn, YouTube, X and Pinterest. Follow one of those and you're on their site under their policy and not ours.

Children

We treat a great many children as patients, and we are glad to. But this website is written for parents: it is not directed at children, and no information submitted by a child is knowingly collected. If a child has sent us something through the form or the chat, tell us and we will delete it.

Asking us about your information

You can ask what we hold, ask us to correct it, or ask us to delete it. For anything you sent through this website, including a chat message we hold after it was flagged for review (tell us roughly when you sent it and what it said, because the chat does not know who you are), email frontoffice@whitelotusdental.com or call (469) 262-2111 and say so — there is no form to fill in and no process to navigate. Privacy questions about this website reach Kishore Peravali, our practice administrator, at that address.

Requests about your dental recordsare different, and they are covered by the Notice of Privacy Practices and not by this page. Those rights are stronger and the process is set by law. Ask at the office and we will walk you through it.

When this page changes

The date at the top is the date it last changed. Any revision to this privacy policy is dated and visible here — if something material changes, a new tool, a new third party, a new kind of information collected — it will be named, with the date it started.